Why should we purchase from you?

We are Australia's trusted source of imitation weapons and an Authorized Reseller of Kolser with a 40+ year track record of supplying quality products at competitive prices with no hidden costs.

Where do you dispatch from?

Perth, Western Australia.

Do you ship to countries outside of australia/new zealand?

No.

Can I purchase these imitation weapons without a permit or a license?

Unless you live in South Australia, Western Australia or Queensland, you MUST have a relevant license or permit to purchase and own imitation weapons. A Commissioner's Permit or Membership in Collector’s Club under Legislation or Police Regulations is required for TAS and VIC, except for Flintlocks. A Commissioner's Permit is required for NSW, NT, and ACT, except for Flintlocks. License/Permit/Membership will be verified before shipping even if a payment has been approved. Learn more on how to apply for the relevant permit/license per State here.

If my payment is approved but my license is not, will my purchase still be shipped?

No. If your license is not approved, your payment will be refunded. Note that payment received and cleared from our bank account will be refunded.

Can I submit my permit/license prior to purchase?

Yes, and we encourage you to submit it for verification before you buy! You can email us at info@kgaustralia.com.au.

Does your imitation guns fire real ammunition?

While our imitation guns can simulate firing mechanisms, they are non-firing models and are only meant for display purposes. They can neither fire real ammunition nor be modified to fire real ammunition. Attempting to modify the imitation(s) is illegal and can create a dangerous hazard to anyone.

Which days do you dispatch goods?

Monday-Friday during normal business hours, excluding public holidays.

When will my order be shipped?

Orders are processed and shipped once full payment has been cleared. Whilst we endeavour to have your order to you within 2 to 3 working days, this can be delayed due to a number of reasons beyond our control, including remote delivery locations, public holidays, and shipping busy periods e.g. Christmas. If the item you are ordering is needed by a deadline, please contact us prior to placing the order, to confirm that we will be able to expedite your order in the timeline required.

What if my order is out of stock?

You’ll be advised ASAP on a date when goods are expected to be re-available. If goods are unavailable after the date indicated, we’ll suggest alternative items for consideration. You are under no obligation to accept our suggestions. You may also opt for a full refund or hold your payment for until goods are re-available, which ever is most convenient for you.

Do you have a warranty policy?

Yes, we offer a 14-day warranty that covers manufacturing defects, faulty products, and items damaged upon delivery (must be reported within 48 hours). If a product meets these conditions, customers can request a return for assessment. Learn more in our Warranty and Returns page.

What is not covered under warranty?

Our warranty does not cover normal wear and tear, accidental damage, misuse, negligence, unauthorized modifications or repairs, cosmetic damage that does not affect functionality (subject to assessment), or failure to follow product care instructions. Learn more in our Warranty and Returns page.

Can I return a product?

Returns are accepted only for faulty or damaged items that are reported within 14 days of receipt. The product must be in its original condition and packaging, and include all accessories. Items that show signs of use or damage caused by the customer are non-returnable. Learn more in our Warranty and Returns page.

How do I request a warranty claim?

To initiate a claim, email info@kgaustralia.com.au with your order number and contact details, a description of the issue, and clear photos or videos showing the defect. Our support team will review your claim within 3-5 business days and provide instructions on the next steps. Learn more in our Warranty and Returns page.

Who covers the shipping costs for returns or claims?

Returns must be approved in advance, and the customer must cover the return freight charge before the goods are shipped back. Payments must be completed within 14 days of our written confirmation. Learn more in our Warranty and Returns page.

How do I contact you?

You can send us an email at info@kgaustralia.com.au or by clicking here.